I want to create value in the world. That’s why this blog is public, my code is open-source, my newsletter is free. This means almost none of the value I create returns to me. It’s a tradeoff — the cheaper it is, the more value the world gets, and the less money I get. That’s … Read moreDouble Loop of Value
A viable system continues to function in a changing environment. We want our companies—and some teams—to be sustainable this way. How does your team contribute? Does your team have all the components of a viable system… and should it? Stafford Beer (1926-2002) coined the Viable Systems Model to describe what it takes. A Viable System … Read moreThe Viable Systems Model, and where my team fits
Feedback loops are essential to learning. In business, they’re essential to getting the product right. We need to know what the customers think, what they’re struggling with, what they value. There’s one department that has a lot of contact with customers. Whole conversations, where we can learn a lot about what frustrates people. Yet, customer … Read moreClosing the feedback loop from the customer