Adding qualities to systems

The other day there was a tweet about a Chief Happiness Officer.

Later someone remarked about their Agile Transformation Office.

It seems like we (as a culture) think that we can add qualities to systems the way we add ingredients to a recipe.

Systems, especially symmathesies, aren’t additive! Agility, happiness, these are spread throughout the interactions in the whole company. You can’t inject these things, people.

You can’t make a node responsible for a system property. Maybe they like having a human to “hold accountable”? Humans are great blame receptacles; there’s always something a human physically could have done differently.